Privacy Policy

Effective date: 30 August 2025

Esimity UG (haftungsbeschränkt), doing business as esimity (www.esimity.com) ("esimity," "we," "us," or "our"), recognizes the importance of your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information ("personal data"). It also explains your rights under the General Data Protection Regulation (GDPR) and German privacy law.

By registering an account or using any esimity website, application, product, software, tool, data feed, or service (collectively the "Services"), you understand and agree to the terms of this Privacy Policy.

Applicability of this Privacy Policy
How We Collect, Disclose, and Use Personal Data
Information We Collect
Data Retention
How We Use Personal Data
How We Share Personal Data
Your Rights (GDPR)
International Data Transfers
Security
Changes to This Policy
Children
Contact Information

1. Applicability of this Privacy Policy

This Privacy Policy applies to all users of esimity's Services globally, including:

End Users: Individuals who use esimity services directly.
Business Users: Companies who purchase esimity products for resale or distribution.
End Customers: Individuals receiving services provided by Business Users.
Job Applicants: Individuals applying for employment with esimity.

2. How We Collect, Disclose, and Use Personal Data

We collect personal data in several ways:

Directly from you: when you register for an account, place an order, make a purchase, contact us, or apply for a job.
Automatically: through cookies, server logs, and similar technologies when you interact with our websites or apps.
From third parties: such as payment processors, business partners, resellers, or publicly available sources (e.g., when validating device compatibility or processing a job application).

Controller and Processor roles

esimity acts as a data controller when it determines how personal data is processed (e.g., direct sales to End Users, handling job applications).

esimity may act as a data processor when handling End Customer data on behalf of Business Users. In such cases, the Business User remains the data controller.

3. Information We Collect

Examples of personal data we collect include:

Account registration: Name, email, contact details, login credentials.
Order placement: Billing address, payment details, email, phone number.
Device data: Device type, operating system, IP address, identifiers.
Cookies & analytics: Information about browsing activity, preferences, and interactions.
Business users: Company name, VAT ID, contact details of representatives.
Job applicants: Contact information, CV details, education and employment history.

4. Data Retention

We keep personal data only as long as necessary to provide our Services and meet legal obligations (e.g., tax retention rules in Germany, typically 6–10 years).

When data is no longer required, we delete or anonymize it securely.

5. How We Use Personal Data

We use your information to:

Deliver Services and manage your account.
Process orders and payments.
Improve our Services, apps, and websites.
Communicate with you (support, service updates, promotions if you opt in).
Prevent fraud and misuse.
Meet legal, tax, and regulatory obligations.
Process job applications and manage recruitment.

6. How We Share Personal Data

We may share your data with:

Service providers: e.g., payment processors, IT hosting, analytics providers.
Business partners: where you use esimity through a reseller or partner platform.
Authorities: where required by law, court order, or regulatory request.
Corporate transactions: if esimity is acquired or merged, data may be transferred to the new owner.

We do not sell personal data.

7. Your Rights (GDPR)

As an EU/EEA resident, you have the following rights under GDPR:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure ("Right to be Forgotten"): Request deletion of your data.
Restriction: Limit how we process your data.
Portability: Receive your data in a machine-readable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Berliner Beauftragte für Datenschutz und Informationsfreiheit (Berlin Data Protection Authority).

8. International Data Transfers

We primarily process data in Germany and the EU. If data is transferred outside the EU/EEA, we ensure safeguards are in place (e.g., EU Standard Contractual Clauses).

9. Security

We implement industry-standard measures to protect your data, including encryption, access controls, and secure storage. However, no system is 100% secure. You are responsible for keeping your account credentials confidential.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

11. Children

Our Services are not intended for children under 16. We do not knowingly collect data from minors without parental consent.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Esimity UG (haftungsbeschränkt)
Charlottenburg, Berlin, Germany
Email: [email protected]

You may also contact the supervisory authority:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Alt-Moabit 59-61, 10555 Berlin
Germany