eSIM Help Desk

How do I install my eSIM on iPhone?

Steps

1. 1 Connect to Wi‑Fi, then open Settings > Cellular (or Mobile Service).
2. 2 Tap Add eSIM > Use QR Code.
3. 3 Scan the QR code from your purchase email.
4. 4 Name the line (e.g. “Travel”) and tap Continue until setup finishes.
5. 5 Leave mobile data on your home line for now if you are still at home.

I cannot scan the QR code. What else can I try?

Steps

1. 1 If you are installing on the same device, open the QR code in your purchase email (or order page), long-press the QR image, and tap Install eSIM or Add Cellular Plan when it appears.
2. 2 Increase screen brightness on the device showing the QR code.
3. 3 Clean your camera lens and hold the phone steady at arm's length.
4. 4 Use Enter Details Manually if your iPhone offers it and enter the SM-DP+ address and activation code from the email.

How do I turn on mobile data on my installed travel eSIM?

Steps

1. 1 Open Settings > Cellular (or Mobile Service).
2. 2 Tap your travel eSIM line.
3. 3 Turn on Turn On This Line.
4. 4 Go back to Cellular and set Cellular Data to your travel eSIM.
5. 5 On the travel eSIM line, enable Data Roaming.
6. 6 Keep your home SIM for calls and SMS if you only want the eSIM for internet abroad.

Can I keep my home number for calls and use eSIM for data?

Steps

1. 1 Leave your physical SIM or primary line turned on for voice and SMS.
2. 2 Set Cellular Data to the travel eSIM only.
3. 3 Under Default Voice Line, keep your home number selected.
4. 4 Enable Data Roaming on the travel eSIM line when abroad.

My iPhone says “No Service” after activation

Try these steps in order:

Steps

1. 1 Turn Airplane Mode on for 10 seconds, then off.
2. 2 Confirm the travel eSIM line is on and Data Roaming is enabled.
3. 3 Restart your iPhone.
4. 4 Check that your destination is covered and your plan is active.

Mobile data is slow on iPhone

Steps

1. 1 Move to an area with stronger signal or near a window.
2. 2 Set Voice & Data to 4G or 5G Auto (Settings > Cellular > your eSIM > Voice & Data).
3. 3 Turn off VPN temporarily.
4. 4 Verify APN settings if your plan email lists custom APN values.

How do I install my eSIM on Android?

Steps

1. 1 Connect to Wi‑Fi, then open Settings > Network & internet > SIMs (or Connections > SIM manager).
2. 2 Tap Add eSIM or Download a SIM instead.
3. 3 Scan the QR code from your purchase email.
4. 4 Follow the on-screen prompts until the profile is installed.

I cannot scan the QR code on Android

Steps

1. 1 If you are installing on the same device, open the QR code in your purchase email (or order page), long-press the QR image, and tap Install eSIM or Add eSIM when it appears.
2. 2 Increase brightness on the screen showing the QR code.
3. 3 Clean the camera lens and try again in good lighting.
4. 4 Look for Enter activation code manually if your device supports it.

How do I turn on mobile data on my installed travel eSIM?

Steps

1. 1 Open Settings > Network & internet > SIMs (or Connections > SIM manager).
2. 2 Select your travel eSIM and make sure it is enabled.
3. 3 Set it as the default or preferred SIM for mobile data.
4. 4 Turn on Data roaming for that SIM.
5. 5 Keep your physical SIM active for calls and SMS if needed.

Can dual SIM stay enabled with my physical SIM?

Steps

1. 1 Enable both SIMs in SIM manager.
2. 2 Assign calls/SMS to your home SIM.
3. 3 Assign mobile data to the travel eSIM only.
4. 4 Disable automatic data switching if the wrong SIM keeps taking data.

eSIM is installed but data is not working

Work through this checklist:

Steps

1. 1 Confirm the travel eSIM is selected for mobile data.
2. 2 Enable Data roaming on the travel eSIM.
3. 3 Toggle Airplane mode off and wait 1–2 minutes.
4. 4 Check APN settings if your plan requires a custom APN.
5. 5 Restart the phone if the network still does not register.