How do I install my eSIM on iPhone?
Open Settings > Cellular > Add eSIM. Scan the QR code from your purchase email, confirm labels, and set the eSIM as the line for cellular data.
eSIM Help Desk
Answers for the most common iOS and Android eSIM activation and usage issues.
iOS: Activation and Usage
My iPhone says "No Service" after activation. What should I do?
Turn Airplane mode on/off, enable Data Roaming for the eSIM line, and restart the phone. Make sure the destination is covered and your plan is active.
Can I keep my main number while using eSIM data?
Yes. Keep your physical SIM or primary line for calls/SMS and select the eSIM only for cellular data in Settings > Cellular.
Mobile data is slow on iPhone. How can I improve it?
Switch network mode to 4G/5G Auto, verify APN settings if provided, disable VPN temporarily, and test in an area with stronger coverage.
Android: Activation and Usage
How do I install my eSIM on Android?
Go to Settings > Network & Internet > SIMs (or Connections > SIM manager) > Add eSIM. Scan the QR code and complete setup.
eSIM is installed but data is not working. What should I check?
Set the eSIM as the preferred line for mobile data, enable Data Roaming, and confirm APN values if your plan requires custom APN settings.
Can dual SIM stay enabled with my physical SIM?
Yes on supported devices. Keep your regular SIM for calls and use the eSIM for data. Disable automatic data switching if it causes conflicts.
I cannot scan the QR code on Android. What are alternatives?
Increase screen brightness on the source device, clean camera lens, and try manual activation code entry if your device supports it.
Other common activation cases
My eSIM is stuck on "Activating". Is that normal?
Yes, in many cases this is expected before travel. The eSIM usually completes activation once your device connects to a supported network in the destination country.
I already have old travel eSIMs installed. Could this block activation?
It can. If your phone has many inactive/old profiles, remove unused travel eSIMs and keep enough free profile slots, then retry activation.
How do I check if my phone supports eSIM and is not carrier locked?
Check device settings or manufacturer specs for eSIM support. On iPhone, verify "No SIM restrictions". On Android, check SIM status / carrier lock settings. If locked, ask your carrier to unlock before travel.
Still need help?
Our support team can help you troubleshoot activation and usage issues step by step.
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